What payment methods do you accept?
We offer secured payment methods via SSL and HTTPS. Check our payment options here.
Do you offer free shipping?
Yes, we offer free shipping within the United States! Check our Shipping Policy for more information.
What is your return policy?
Our return policy states that customers can return items 14 days from delivery date.
When will I get paid after returning my product?
Once we have approved the return, you will get refunded within 10 days. Check our Return policy for more information.
How can I track my order?
You can track your order using our Track Order page.
Do you ship internationally?
No, we only ship our products to the United States for the time being.
What if I receive a defective product?
Rest assured, if you receive a defective product, we'll replace it free of charge but you need to inform us and return your product within 48 hours. Check our Return Policy for more information.
Can I cancel my order after I've placed it?
We have 24-hour cancellation window after placing your order. If you change your mind within this time, please let us know and we'll cancel your order for you.
How can I contact customer support?
You can contact our customer support team by visiting our contact page, where you can find a contact form to fill and submit or you can send us an email.
How do I know if an item is in stock?
If you can add an item to your cart, it's in stock and ready to be shipped to you.
Do you have a physical store location that I can visit?
We're an online-only store, which allows us to offer the best prices and selection to our customers.
Can I bulk order for my business or organization?
Yes, you can! Please contact our customer support team for more information on bulk ordering.
How long will it take to receive my order?
Our average delivery window is 6 to 9 business days, broken down as follows:
-
Processing Time: 1–2 business days (Monday to Friday)
Order confirmation, product checks, and secure packaging -
Transit Time: 5–7 business days (Monday to Friday)
Time in transit from our partner warehouse to your doorstep - Order cut off : 5:00 PM (GMT+01:00) Central European Standard Time (Amsterdam)
What is the process for exchanging a product?
We do not offer direct exchange. You would need to follow returns policy and order new size or colour. You can check our Return policy for more information.
Can I use a promo code and a gift card at the same time?
Yes, you can use a promo code and a gift card at the same time.
Contact Us
If you have questions or concerns, please contact us:
- E-mail: Info@audreykensington.com
- Phone: +16592179737
- Contact: Contact form
Customer service: Monday to Friday between 9:00 am to 5:00 pm
We answer your emails within 24 hours.